Contact Center
High call volume creates numerous challenges for contact centers. Our virtual AI agents are available 24/7 with unlimited call capability.
Driving Customer Satisfaction
Our conversational AI agents can handle routine conversations, eliminating the need for live agents. Many contact center agents handle the same repetitive tasks, which can easily be handled by AI agents. Replacing live agents with AI agents can create substantial savings for your company while creating consistent customer service levels, and eliminating hold times. Our AI agents will greatly improve your customer satisfaction.
Financial Services
Banking and financial services use conversational AI solutions to create exceptional customer experiences, allowing customers to interact for numerous products and services such as verifying account balances, transferring funds, identifying banking locations, and setting appointments.
Insurance
Insurance companies have utilized conversational AI for things such as filing insurance claims, providing insurance claim updates, and checking status of claims.
Utilities
Utility companies have incorporated conversational AI solutions in many aspects of their business. Some of the current uses have been onboarding new customers, handling customer complaints, and receiving customer payments.
General Customer Service
Conversational AI has been used for customer service across the board for many industries. Some of the uses include processing orders, handling complaints, cancellations, upgrading services, tech support, and processing payments. These are just some examples in which AI agents can be incorporated into your call centers.
Use Cases
Use cases for conversational AI are growing every day. Please see some of the common use cases for some of the industries that have already adopted this technology.
Account Memberships
Allows customers to do things like update their accounts, claim or manage rewards, reset passwords, and much more!
Billing and Payments
Can identify banking information and securely accept payment.
Collections
Free up call center agents by using AI agents to contact customers about financial obligations.
Registration & Warranty
Register products and verify warranty status.
Tech Support
Can handle the basic troubleshooting tech support issues, such as resetting devices and other knowledge based walk-throughs.
Customer Authentication
Ability to collect customer data from alphanumeric strings and create a verification process.
Claims
Seamless integration with your current system, assists with claim filings, checking claims, reviewing policy information, and more.
FAQ
Integrates with your platform to provide customers common FAQs such as hours of operation, location, and other commonly asked questions.
Order Management
Can help with things such as, placing orders, cancelling orders, checking inventory, order notifications, returns, return status, reorders, and more.
Follow-Up Calls
Confirm that a customer is satisfied with their interaction with your staff.